Online bill-payment company Doxo and co-founders Steve Shivers and Roger Parks face a proposed $2.1 million Federal Trade Commission settlement over alleged misleading biller advertisements, add-on fees, and recurring subscriptions. The FTC says the payment would be used for consumer redress. This is a federal enforcement case, not a private class action.
The FTC case record was updated August 17, 2026 and lists the matter as pending. The Commission voted 2-0 to approve the proposed stipulated order, which was filed in the U.S. District Court for the Western District of Washington. The order becomes legally effective only after the district judge approves and signs it.
The FTC has not announced recipient eligibility rules, refund amounts, a distribution date, or a public claim form. Consumers should monitor the official FTC case page and avoid unofficial refund services or requests for payment. The FTC alleged Doxo used search ads and biller names or logos to suggest official relationships, added inadequately disclosed delivery fees, and enrolled consumers in recurring subscriptions without proper disclosure or consent. Defendants agreed to the proposed resolution without a trial determination of all allegations.
This article reports on a proposed federal consumer-protection settlement and is not legal advice or a payment guarantee.