Amazon Prime FTC Class Action Settlement

Defendant

Amazon.com, Inc.

Status

Open to claims

Potential payout

Refund of Prime fees up to $51 per member

Claim deadline

By claim notice — Amazon is notifying eligible members

Settlement fund

$2.5 billion total ($1.5B in refunds)

Proof required

No claim form proof for basic payout

Overview

The Federal Trade Commission reached a $2.5 billion settlement with Amazon over the way consumers were enrolled in — and tried to cancel — Amazon Prime. Amazon is required to pay $1.5 billion in refunds to affected customers and a $1 billion civil penalty, and to change its Prime enrollment and cancellation practices. Amazon settled without admitting wrongdoing.

Who qualifies

• You are an Amazon Prime customer in the United States.
• You signed up for Prime through a "challenged enrollment flow," or tried to cancel through the online cancellation flow but were unable to do so, between June 23, 2019 and June 23, 2025.
• You used no more than three (3) Prime benefits (such as Prime Video or Prime Music) in any 12-month period after enrolling.

What you could receive

Eligible members receive a refund of Prime membership fees up to a maximum of $51. Refunds are paid in two ways: an automatic payment group (paid in November–December 2025, no action needed) and a claims process group, who were sent notices beginning January 2026 with instructions to file. Payments can be received by check, PayPal, or Venmo.

How to file your claim

1. 1Watch for a claim notice from Amazon by email or mail if you did not receive an automatic refund.
2. 2Follow the instructions in your notice to file a claim on the official settlement website.
3. 3Choose your payment method (check, PayPal, or Venmo) on the claim form.
4. 4The FTC will never ask you to pay a fee to receive a refund — do not pay anyone who promises one.

Frequently asked questions