Tenet Healthcare tracking pixel settlement ($16 cash plus privacy protection)

Tenet Healthcare has agreed to settle a class action over tracking pixels on its hospital websites and patient portals. People in the class can claim a one-time $16 cash payment with no proof required, and can also get two years of a privacy protection service called CyEx Privacy Shield Pro. Claims are due March 15, 2027.

The case is Jane Doe v. AMISUB (SFH), Inc. d/b/a Saint Francis Hospital-Memphis, Case No. CT-3086-23, in the Circuit Court for Shelby County, Tennessee. The court authorized notice, and the settlement administrator began mailing notices on October 22, 2026. The court has not yet granted final approval, and no money will be paid unless it does. Tenet denies wrongdoing.

The defendant is Tenet Healthcare Corporation, which signed the settlement on behalf of itself and its affiliated covered entities. The named defendant in the case caption, AMISUB (SFH), Inc., does business as Saint Francis Hospital-Memphis. Tenet's lawyer listed in the notice is Scott A. Elder of Alston & Bird LLP in Atlanta.

The plaintiffs are 28 class representatives named in the court-authorized notice, The case caption uses the name Jane Doe. The court appointed J. Gerard Stranch IV of Stranch, Jennings & Garvey, PLLC in Nashville as class counsel.

Simpluris is the settlement administrator. It runs the official site, TenetPixelSettlement.com, and processes claims.

The lawsuit says Tenet used third-party tracking technologies, often called tracking pixels, on its web pages in a way that violated certain privacy laws. A tracking pixel is a small piece of code that can send information about what a visitor does on a page to an outside company. The settlement notice does not name the outside companies or list the specific data involved.

• January 1, 2017, through September 18, 2023: the class period covered by the settlement.
• July 30, 2026: Tenet and class counsel signed the settlement agreement.
• October 22, 2026: notice mailing began, according to the settlement website.
• December 21, 2026: deadline to opt out or object.
• January 14, 2027: final approval hearing.
• March 15, 2027: claim deadline.

Some secondary sites listed an earlier opt-out deadline of November 27, 2026. The official notice and settlement website now give December 21, 2026.

The plaintiffs say Tenet's use of tracking pixels on its websites and patient portals violated privacy laws. They and their lawyer say the settlement is best for the class.

Tenet "denies that it did anything wrong," according to the notice. Both sides agreed to settle to avoid the costs, risks and uncertainty of continued litigation. The court has not decided who is right.

The Shelby County Circuit Court authorized the notice and set the deadlines and hearing date. It has not granted final approval. At the January 14, 2027 hearing, the court will decide whether the settlement is fair, how much class counsel should be paid and whether to approve service awards.

The court has not found that Tenet broke any law. The hearing date and time may change without further notice, so check the official site before attending.

The court defined the class as "All Identifiable Individuals that used or accessed the Online Platforms during the Class Period." In plain terms, you are in the class if, between January 1, 2017, and September 18, 2023, you used a website or patient portal owned or operated by Tenet or a current or former Tenet affiliate to do at least one of these things:

• create a patient portal account;
• submit a web form; or
• check in to an urgent care or emergency room online.

The online platforms include Tenet websites, patient portals, the Healthelife app and other web-based tools Tenet operated. Class members are identified through Tenet's records, and many received a notice by mail. The class excludes the judge and the judge's family and staff, Tenet and its officers, directors and related companies, the parties' lawyers, and anyone who opts out.

If you are not sure whether you are included, the administrator offers free help at (833) 296-0729, 24 hours a day.

• Look for a settlement notice or postcard and keep it. It has your enrollment code and the details used to log in to the online claim form.
• File a claim at the official website. The online form asks you to log in with the information from your notice.
• If you prefer paper, download the claim form, complete it and mail it to Tenet Healthcare Pixel Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9958. The paper form lists Login ID as "if known."
• Choose a payment method: PayPal, Venmo, Zelle, virtual prepaid card or paper check.
• Save your enrollment code for CyEx Privacy Shield Pro. Enrollment opens after final approval.
• Submit only one claim per person.

There are two benefits, and you can get one or both.

The cash payment is a one-time $16. You do not need to provide proof or an explanation. You must file a valid claim to receive it.

CyEx Privacy Shield Pro is a two-year privacy service with dark web scanning, compromised password scanning, a VPN, a password manager and access to fraud resolution agents. Enrollment codes were mailed to class members by postcard, and the postcard says enrollment instructions will be posted after final approval.

Tenet pays for these benefits. Class counsel will separately ask the court for up to $8,500,000 in attorneys' fees and costs and $3,500 for each class representative, also paid by Tenet. The notice does not describe a fixed settlement fund, so the $8.5 million figure is a fee request, not the amount available to class members. Payments go out only after final approval and any appeals.

• December 21, 2026: deadline to opt out. Your written request must be submitted, postmarked or emailed by this date.
• December 21, 2026: deadline to file an objection with the Clerk of Court, with copies to the administrator and the lawyers.
• January 14, 2027, 10:00 a.m. Central: final approval hearing at 140 Adams Avenue, Room 324, Memphis, Tennessee.
• March 15, 2027: claim deadline.

The notice says mailed claims must be postmarked by March 15, 2027, while the claim form says claims must be received by that date. To be safe, mail a paper claim well before the deadline or file online.

If you do nothing, you get no cash and you give up the right to sue Tenet over the claims this settlement resolves. If you opt out, you get nothing from the settlement but keep your right to sue on your own.

• Tracking pixel: a small piece of website code that can send information about a visitor's actions to a third party.
• Patient portal: a secure website or app where patients can view records, message providers or book visits.
• Opt out: a written request to be excluded from the settlement so you keep your own right to sue.
• Objection: a written statement telling the court why you think it should not approve the settlement.
• Final approval hearing: the court hearing where a judge decides whether to approve the settlement.
• Service award: a payment to a class representative for their role in the case.

The opt-out and objection deadline is December 21, 2026, and the court will hold the final approval hearing on January 14, 2027. If the court approves the settlement and no appeals are filed, the administrator will send payments to people who filed valid claims and open enrollment for the privacy service. If appeals are filed, payments could be delayed. Class Action Pulse will update this page after the hearing.

All settlement terms on this page come from the official settlement website, the court-authorized long-form notice, the claim form and the settlement agreement exhibits posted by the administrator. The notice does not say how many people are in the class, which tracking companies were involved or what specific data was shared, so this page does not estimate those. Some third-party summaries described the $8.5 million figure as the settlement amount. The official notice describes it as a request for attorneys' fees and costs.

Class Action Pulse is not a law firm or settlement administrator and does not guarantee eligibility or payment. This article is general information, not legal advice.